Refund Policy

Agent Nexus is operated by BrainPath.io. We want you to be able to try a paid plan without risk, so we offer a 30-day money-back guarantee on subscription purchases.

The guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no explanation required. This applies to your first payment on Agent Pro and Publisher plans.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or email us at support@agentnexus.app and we will arrange it with Paddle on your behalf. Refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

Renewals and cancellation

Subscriptions renew automatically each month. You can cancel at any time through the billing portal linked from your Paddle receipt; cancellation stops future charges and your paid features remain active until the end of the period already paid for. If a renewal charge was unexpected, contact us — we handle those case by case and will normally refund a renewal that went unused.

Beyond 30 days

After the 30-day window we may still issue a refund at our discretion, for example where the Service was unavailable for a prolonged period or where you were charged in error.

Statutory rights

This policy is in addition to any rights you have under applicable consumer law, including withdrawal rights for consumers in the EU and UK. Paddle's own refund policy also applies to all orders.